When is LiveChat relevant?
Compare if your visitors need an answer during their visit and someone can actually answer them. For a shop, the useful test is to deal with a question before purchasing and then forward it to the right colleague. If your requests can wait several hours, also compare an organization by tickets: displaying a chat without availability does not resolve the response time.
In this review
A real test published by TechRadar
This test was conducted by a third party, not by Logicelio. I cite only what that source says it actually tested.
I tested LiveChat, and found this premium platform lives up to its reputation
What was tested: Several weeks of testing, from onboarding to support requests and real conversations.
LiveChat is considered flexible, rich in integration and reporting, but the interface can be complex for beginners and some customizations remain limited.
Read the original test on TechRadar ↗Control measure not yet carried out
Logicelio has not yet timed this software according to protocol logicelio-lab-v1. No duration, no number of steps and no score are published until an actual measurement has been made with access to the product.
This is voluntary: a scenario recommended to the reader is never presented as a test performed by Logicelio.
LiveChat at a glance
What to decide before choosing LiveChat
For LiveChat, the useful question is not "how many functions? "But if live chat and customer support really matches your way of working. Test first chat widget and monitor the seats, history duration and plan reports.
Subcategory: Chat & customer support
Official visual of LiveChat: what it represents
Overview of the Chats section in the LiveChat Agent App. This is an official product visual, distinct from an interface screenshot. Logicelio relates it to the product’s positioning, “Live chat and customer support”, and to these features: a chat widget, replies and history, and groups and transfers between agents. It makes no claims about elements that are not visible in the image.
The visual comes from an official LiveChat resource.
What LiveChat actually proposes
The functions below are documented by the vendor. Their presence in the catalogue does not mean that they are all included in the entry offer.
The widget places the discussion on your site, with customization and language options. Check its location on a product sheet and on mobile: it must remain accessible without masking the basket, a form or your cookie banner.
LiveChat: 30-day trial and −10 % on the 1st payment →
Partner link
Saved answers avoid retreading frequent questions; tags and archive filters help to find an exchange. Prepare some useful answers, but keep a rereading step to adapt deadlines, references and conditions to the client.
Groups can separate sales and support, for example. The vendor documents routing based on the page visited, chat transfers and access roles. First map who takes over an enquiry when a colleague is absent, then check the features available in the intended plan.
Reports include missed conversations, satisfaction and response time. The vendor also describes CSV export. Choose a concrete question ("What time do we miss requests? Then check the report and the level of detail available with your subscription.
Three specific cases
Independent with few requests
Prioritise a trial if this describes you: teams available to answer website visitors. Start with the chat widget.
small businesses with several agents
LiveChat may be suitable, but look at the actual cost on these levers: the seats, the length of the history and the reports of the plan. Measure this on your own volumes before committing.
Very complex support centre
If no one can respond during visits, start by organizing the reception and follow-up of requests. If telephony, internal validations or complex rules dominate...
A simple test. In LiveChat, open five test conversations, assign two to a colleague and close one. Then check if the history, assignment and response time remain easy to find.
Sources consulted
For LiveChat, these links are used to check the functions and conditions announced by the vendor. They do not replace a trial with your own data.
- LiveChat : official websiteMain source consulted to check the form
- Functions and integrationsOther source consulted
- Responses and archivesOther source consulted
- Groups and agentsOther source consulted
- CSV Reports and ExportsOther source consulted
- Plans and limitationsOther source consulted
For whom LiveChat is particularly relevant
A small e-commerce team can evaluate it to answer questions of delivery, availability or use before purchase. A customer service can check the transition from one agent to another and the search for previous exchanges. In both cases, set your schedules and the person responsible for each conversation before deploying the widget anywhere.
When to choose something else
LiveChat is considered flexible, with extensive integrations and reporting, but the interface can be complex for beginners and some customisation remains limited. The verified entry price is 19 $US/person/month (Starter, annual billing). LiveChat specialises in chat and online support; a complex omnichannel contact centre should check telephony, workflows and governance before standardising on it. Simulate several conversations with assignment, history and automations, then check the users, channels and reporting your team needs.
Sources of these limits
3 tests to do before paying
These exercises are to be performed during your trial with fictitious data. These are not results of tests performed by Logicelio.
- Install the widget without disrupting purchases
On a pre-production page, open the chat computer and then on the phone. Fill out the form or the shopping cart nearby. Check the keyboard, closing the widget and the message displayed when no agent is responding.
- Find a conversation after a transfer
Ask a question with a test account, use a registered answer, and then transfer the exchange to a colleague. Add a tag and find the conversation in the archive. Note if the second agent has the context without asking the client to repeat everything.
- Check routing and reporting
If your plan supports the required groups and rules, start two chats from different pages and make one agent unavailable. Check who receives the enquiries, then find those conversations in the reports. Try the available export and note which options require another plan.
LiveChat price: the right calculation
As of 22 September 2026, the comparison distinguishes Starter, with one user and 60 days of history, from Team, with unlimited history and basic reports. Business adds advanced reports and schedule planning. The entry price is therefore insufficient to budget for a team: count the seats needed and choose the plan that actually covers your history and reporting needs. Confirm amounts, taxes and terms before subscribing.
Tool integrations, data and output
The vendor catalogue includes connections to Shopify, WordPress and Mailchimp. For your shop or CRM, check what actually circulates: customer identity, order reference, conversation or simple notification. A CSV report export is not necessarily a complete export of conversations; check separately the recovery of exchanges and attachments before a migration.
Alternatives to LiveChat
Compare Tidio and Crisp with the same conversation scenarios and the same number of agents. If your need starts with ticket requests, see also HelpDesk. The platform Text has its own file and link: the button on this page remains associated with LiveChat.
Frequently Asked Questions about LiveChat
Does LiveChat provide the people who respond?
No. The subscription provides the tools; it is up to you to organize the people and the response times. Do not confuse the support of the vendor to its customers with a service that would respond to your visitors in your place.
Can we keep all the history with Starter?
The pricing table reviewed specifies 60 days for Starter and unlimited history from Team upwards. If you need to find an older request, check this limit before choosing your plan.
Sources and methodology
Official sources verified the 22 September 2026 for functions and differences between plans. Our analysis links this information to the decisions of a small team; it is not an operational trial of Logicelio. Any external tests shall be identified separately with their source and date.