In this guide
Close the exceptions before preparing the file
In Qonto, locate transactions without supporting documentation, find their document and check the correspondence. When exporting, select the scope and format requested by the firm. An export of complete data may include processing operations, unlike some other formats.
Analysis of official documentation, with no testing on a paid account.
We have reconciled three Qonto aids the 22 October 2026. This method applies to persons preparing a monthly file; it does not replace the accounting validation.
Retrieving expenses without documentation
Aid on missing supporting documents describes the Added, Missing and Optional statuses in Business account > Transactions. A custom view lets you isolate missing documents, with additional filters by member or payment method.
Start with a specific period. For each expense involved, identify the person who can retrieve the receipt or invoice. A request containing the date, supplier and amount will be easier to process than a general message asking for "all supporting documents". Check the documents already stored before requesting your colleague again.
The help documentation reviewed lists automatic reminders for Smart and higher plans. Check your subscription's entitlements and which notifications are actually enabled. A sent reminder does not mean a document has been received; keep a list of exceptions until they are resolved.
An attached document is not yet a verified document
The verification procedure requires documents, VAT information and categories to be reviewed. It lets you mark a transaction as verified. Filters remain available to everyone, but document requests and verification features are described as starting with Smart.
Invented case: a team tracks three debits of 48 €, 120 € and 240 €. The first has the correct receipt; the second has an invoice from a different month; the third has no supporting document. Total expenses are 408 €, but only 48 € are properly documented in this first review. The priority is to replace the wrong document and find the missing one, then check again.
| Flow | Finding | Proposed continuation |
|---|---|---|
| 48 € | Received | Check for useful information |
| 120 € | Another month's document | Find the corresponding invoice |
| 240 € | No supporting document | Ask the purchasing manager |
The "verified" status is a work mark in the tool. It does not make it possible to deduct on its own that a charge is taxable or that the VAT is recoverable. Arrange the ambiguous cases by the firm and keep the explanation with the file.
Choose the file adapted to the accounting question
According toaid on exports, the complete Excel or CSV data cover transactions executed and those under processing. Simplified data, OFX and QIF cover execution. Exports may also include external accounts. These differences explain that one total is not the same from one file to another.
Before sending, record the selected accounts, period, statuses and whether supporting documents are present. The help documentation limits an export to 10 000 transactions. For a larger volume, agree on several periods that do not overlap and check the date boundaries. A Manager role may also see only its team's transactions: ask who prepares the file for the entire business.
Keep track of what has been delivered
Open the downloaded file and a few linked documents before sending it. Keep the archive name, its period and its recipient. If an integration already supplies the accounting firm, ask whether the export is simply an archive or needs to be imported: running both processes without a shared rule risks processing a transaction more than once. Preparation is complete when remaining exceptions are identified and assigned to an owner, not simply when a download finishes.
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Sources and method of this analysis
Qonto: View missing supporting documents ; Qonto : check transactions ; Qonto: exporting transactions The Qonto aids are reconciled to distinguish collection from receipt, transaction verification and contents of the exported file. Sources consulted on 22 October 2026. Methodology · Trade transparency · Report correction.